Charles K Book a Call
Top Rated 100% Job Success

Client Success · Executive Assistant · WordPress

Virtual Assistant & WordPress Developer

I help startups, solopreneurs, and fortune 500 companies simplify their digital operations — inbox and calendar management, client & customer success support, and WordPress, Wix & Shopify site care. Based in Nairobi, Kenya, working with clients worldwide.

Work with me See reviews
100% Job Success Score
20+ Jobs Completed
7,000+ Hours delivered

Why clients keep coming back

  • Top Rated with a 100% Job Success Score on Upwork
  • 7,000+ hours delivered, including a 2,880-hour long-term WordPress.com engagement
  • Fluent in English & Swahili, flexible across time zones
  • Hands-on with WordPress, WooCommerce, Shopify, ClickUp, Slack & Google Workspace

Services

Virtual assistant, WordPress & client success services

Virtual & Executive Assistance

Inbox management, calendar & travel coordination, and day-to-day admin support so you can focus on growth.

WordPress, Wix & Shopify Support

Site updates, plugin troubleshooting, hosting migrations, and content formatting across the platform you use.

Client & Customer Success

Chat, email, and ticket support that keeps customers happy and retention high.

WooCommerce & E-commerce Setup

Store setup, payment integration, and inventory management for online sellers.

Data Entry & Research

Accurate data entry, PDF-to-Word/Excel conversion, and market or vendor research.

Workflow & Tool Automation

Google Workspace, ClickUp, Slack, and chatbot/task automation to streamline how your team works.

Experience

Where I've worked

Apr 2025 – Present Level 2 Technical Client Success Mvix USA
  • Digital signage technical support for a US-based client base
  • Handle Level 2 escalations for hardware and software issues
  • Client communication and ticket resolution through to close
Jan 2020 – Nov 2020 Technical Support Agent WordPress.com
  • Technical and non-technical support for client websites hosted on WordPress.com
  • Resolved end-customer questions on plans, setup, and product usage
  • Sustained a 2,880-hour long-term engagement with consistent 5-star feedback
Nov 2018 – Oct 2019 Customer Service Representative Jumia Kenya
  • Chat and phone support for online shoppers
  • Technical support representative for the Jumia e-commerce platform
  • Handled order, account, and product inquiries via live chat

Popular Services

WordPress & virtual assistant portfolio

Clean, modern WordPress website build with responsive layout

Clean & modern WordPress website

Full site build with responsive design, plugin setup & SEO basics.

From $5003 – 5 day delivery
Monthly virtual assistant support for inbox, calendar, and task management

Monthly virtual assistant support

Ongoing inbox, calendar, and admin support for busy founders & teams.

From $380Monthly
Data entry service converting PDF documents to Word and Excel

Accurate data entry & PDF conversion

PDF to Word/Excel conversion, typing, and copy-paste data work.

From $101 day delivery

Tools & Skills

What I work with

Virtual Assistance Executive Support WordPress WooCommerce Shopify Wix Email Management Email Marketing Project Management Customer Support Customer Satisfaction Technical Troubleshooting Web Development Google Workspace ClickUp Slack Canva cPanel & FTP

Client Reviews

Trusted client feedback

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*Reviews are shared from real completed Upwork contracts.

Let's connect

Get started

Let's discuss your virtual assistant, WordPress, or client success needs. Free consultation available.